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What is "iAM Smart"

“iAM Smart” aims to provide all Hong Kong residents aged 11 or above with a single digital identity and an authentication function to conduct government and commercial transactions online.  Hong Kong residents are free to register and use the “iAM Smart”.  As set out in the 2022 Policy Address by the Chief Executive, the Government aims to provide one-stop digital government services by fully adopting “iAM Smart” within three years so as to realise “single portal for online government services”. Please visit here for details of “iAM Smart”.

“iAM Smart” Functions

There are two versions of “iAM Smart” account, namely “iAM Smart” and “iAM Smart+”.  Users can use “iAM Smart” online for authentication, “e-ME” form-filling and digital signing.

Authentication​

  • Rely on golden source of identity information to provide streamlined eKYC process
  • Enable your customers to use easy and secure biometric authentication for accessing online services

“e-ME” Form-Filling

  • Reduce organisation’s effort of verifying customer’s personal information
  • Facilitate your customers to fill in their personal information in online applications automatically

Digital Signing

(for “iAM Smart+” users only)
  • Save organisations costs through a paperless signing process and ensure regulatory compliance
  • Offer your customers an effective and secure way to sign documents online with legal backing

“iAM Smart” Personal Code

  • Display partial personal data in the form of a QR code
  • Save the need for checking user’s identity documents, thus strengthening privacy protection

“iAM Smart” Use Case

“iAM Smart” Use Case

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BOCHK remote account opening services leverages “iAM Smart” to collect the verified personal information as well as voluntarily e-ME data provided by the “iAM Smart” user.

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BOCHK remote account opening services leverages “iAM Smart” to collect the verified personal information as well as voluntarily e-ME data provided by the “iAM Smart” user.

Success Stories

Hang Seng Bank

Hang Seng Bank is the first financial institution in Hong Kong to adopt “iAM Smart”, which can simplify the identity authentication procedure for a better customer experience.

Bank of China (Hong Kong)

Bank of China (Hong Kong) is the first financial institution in Hong Kong to adopt “iAM Smart” in mobile account opening service, allowing customers to access the services at their fingertips, thereby improving customer experiences.

FSMOne

FSMOne is the first online investment platform to adopt “iAM Smart” for mobile account opening. Through the authentication and “e-ME” Form Filling function of the “iAM Smart”, the FSMOne system can verify customers’ personal information easily, hence expediting the application procedure.

China Mobile Hong Kong

China Mobile Hong Kong Limited has successfully integrated the “iAM Smart” to its customer service application, MyLink. This allows customers to check and settle monthly bills directly without the need to login with password, which improves the user experience.

Hong Kong Life Insurance

Hong Kong Life Insurance Limited is the first life insurance company to adopt “iAM Smart” authentication function for customer login and “e-ME” form filling function for online insurance application.

Hong Kong Sanatorium & Hospital Group

Hong Kong Sanatorium & Hospital Group’s mobile app adopts “iAM Smart”, allowing registered user to login to access their own medical records any time easily.

Lik On Security Limited

Lik On enhanced their existing visitor registration system by leveraging the “iAM Smart” Personal Code offering a more efficient, secure and faster visitor registration process, further promoting the development of the industry.

PAOCCRA

PingAn OneConnect allows customers to quickly log in its application with the help of identity authentication service provided by “iAM Smart”.