Objective

Our “QuickFill” objective is to provide a form filling with record keeping while leverages the power of the “iAM Smart” to provide a seamless and efficient experience for customers seeking assistance, regardless of their authentication status. So the users can have a choice of using and collecting the information and save in their own database instead of utilizing the third party vendor solution which will face a risk of data leaking. By integrating “iAM Smart” advanced form filling and identity authentication capabilities, this solution streamlines the process of submitting inquiries and ensures secure data capture.

Our Use Case

For authenticated users, the solution allows them to access the form directly through the “iAM Smart” platform. This provides a frictionless experience, as their personal information is automatically populated, eliminating the need for manual data entry. The secure identity verification offered by “iAM Smart” also adds an extra layer of trust and security to the communication process.

Even for non-authenticated users, our solution still offers the convenience of “iAM Smart” form filling functionality. These customers can simply access the form on the platform and have their information automatically populated, reducing the risk of errors and improving overall efficiency.

Regardless of the user’s authentication status, the solution’s integrated messaging system, combined with “iAM Smart” seamless data transfer, enables prompt and effective communication between customers and the support team. Customers can also monitor the status of their requests in real-time, receiving updates on the progress and resolution of their issues through the “iAM Smart” platform.

The platform also generates detailed reports on customer inquiries, response times, and resolution rates, allowing the business to continuously optimize its customer service processes. By leveraging “iAM Smart” advanced capabilities, the solution delivers a frictionless and efficient experience, improving customer satisfaction and loyalty, while also ensuring the accuracy and reliability of customer information.

By integrating the “iAM Smart” platform into the solution, businesses can enhance their customer support offerings, strengthen their brand reputation, and unlock new opportunities for growth and success, catering to the needs of both authenticated and non-authenticated users.